El Pollo Loco

DISGUSTING SERVICE!!! H O R R I B L E ! This is not the first time my husband and I have visited this cafe and many others from this chain, but this is the first time. Tired after work, we stopped in for something to eat, we were in work clothes, but looked decent, we tried to place an order, the cashier did not pay attention to us and took orders from people standing behind us, my husband asked what was going on and whether we would be served at all, at that she replied that she did not have time, and she needed to deal with drive-thru, although another woman was standing there. Then my husband himself tried to order using the screen service, at this time I asked for the code for the restroom, to which I was ignored, my husband asked again, after which a Mexican woman with short hair said that the restroom was only for customers, and we asked - who are we??! She left, the other employees didn’t pay attention either, they didn’t want to give me the code for the restroom, then they gave it wrong, and when I said that I didn’t open the door, they told me that it means the lock doesn’t work. The husband was already starting to freak out, we finally made an order, and after that, after repeating the code division zone, this woman personally came to my door, and as it turned out, the code there was completely different. To say that I am shocked is to say nothing; our evening and mood were completely ruined. I can only explain this attitude as racism, the employees were all Mexicans, the others customers were also Mexicans, and according to my observation, only we were treated with such an attitude, a black guy also came in, but he was also ignored with the order, he turned around and left, we just didn’t expect this at all. Accordingly, at this point we will never understand again. I really hope that management will see my review and view the surveillance camera to confirm my words. 11/25/23 after 6 pm. I hope they come back or change the staff because this is just disrespectful and unacceptable!!!

DISGUSTING SERVICE!!! H O R R I B L E ! This is not the first time my husband and I have visited this cafe and many others from this chain, but this is the first time. Tired after work, we stopped in for something to eat, we were in work clothes, but looked decent, we tried to place an order, the cashier did not pay attention to us and took orders from people standing behind us, my husband asked what was going on and whether we would be served at all, at that she replied that she did not have time, and she needed to deal with drive-thru, although another woman was standing there. Then my husband himself tried to order using the screen service, at this time I asked for the code for the restroom, to which I was ignored, my husband asked again, after which a Mexican woman with short hair said that the restroom was only for customers, and we asked - who are we??! She left, the other employees didn’t pay attention either, they didn’t want to give me the code for the restroom, then they gave it wrong, and when I said that I didn’t open the door, they told me that it means the lock doesn’t work. The husband was already starting to freak out, we finally made an order, and after that, after repeating the code division zone, this woman personally came to my door, and as it turned out, the code there was completely different. To say that I am shocked is to say nothing; our evening and mood were completely ruined. I can only explain this attitude as racism, the employees were all Mexicans, the others customers were also Mexicans, and according to my observation, only we were treated with such an attitude, a black guy also came in, but he was also ignored with the order, he turned around and left, we just didn’t expect this at all. Accordingly, at this point we will never understand again. I really hope that management will see my review and view the surveillance camera to confirm my words. 11/25/23 after 6 pm. I hope they come back or change the staff because this is just disrespectful and unacceptable!!!